What are your policies and procedures regarding training?
PAR-Q & Medical Clearance: A medical clearance form is required of all participants who answer “yes” to any of the seven PAR-Q questions. Note: Personal training staff reserve the right to require medical clearance from any client they feel may be at risk.
All payments are due by the 28th of every month. All unused sessions or classes are rolled to the next month "IF" you called in to reschedule schechled 24 hrs inadvance.
Payments made LATE (the month after your invoice was recieved) will be charged an additional 5% late fee.
All personal training sessions are 55 mins . Trainings may also be 30 minutes in length and will count for half of a session (not applicable on a Personal Training Introduction Purchase, Single Session purchase or Partner package purchases).
Come prepared to each training session in proper workout attire and footwear (shorts, gym pants, T-shirt, sweatshirt, supportive sneakers). Participants arriving unprepared for their training session will lose the session.
Clients are responsible for arriving on-time to their training sessions. Trainers are obligated to wait only 15 minutes (10 minutes for 30-minute sessions). After 15 minutes (10 minutes for 30-minute sessions), the trainer is not required to lead the remaining time of the session and the session may be lost.
All late payments recieved after the 3rd of each month, (this is in effect, at the start of your 2nd month of training) will be considered breached. Meaning all discounts offered will be considered forfeited and regular prices will be applied.
Clients are asked to call 24 hours in advance of the scheduled training session. You will be charged for appointments cancelled with fewer than 24 hours notice. Failure to contact your trainer and call 240-468-8130 (M-F) will result in a session loss.
Package Expiration/Refund Policy:
Individuals registering for personal training must complete all personal training sessions by the end of the client’s eligibility to participate in the program or by the expiration date of the training package, whichever comes first. All personal training packages expire (1-6) months from the date of purchase depending. All packages have a Conditional Money Back Guarantee.